To register for your NAF ID visit digigov.govt.lc

• New Users: Click the Sign Up button, enter personal details, and upload supporting documents to prove identity.
• Existing Users: Click Log In to update information. During self-registration, you will receive a One Time Password (OTP) via email or SMS - use it to activate your account. Do not skip this step.
• Upon approval, a certificate will be emailed to you with your digital ID.

A. New Users:

• Digital copy of valid National ID
• Digital copy of passport size photo
• A valid email address and mobile number
• Copy of passport bio page (optional)
• Copy of driver's license (optional)
• Tax Identification Number (optional)

B. Existing Users:

• Copy of National ID
• Copy of passport bio page (optional)
• Tax Identification Number (optional)
• Copy of driver's license (optional)

Once your documents are verified, your NAF profile is usually activated within 1-3 working days.

You will receive a secure digital token with credentials to activate your digiGov account. You can then log in to access services based on your legal status (citizen or resident).

• Phase 1 - Citizen Authentication: November 6, 2025.
• Phase 2 - Business & Institutional Registration: Q2 2026.

The Government of Saint Lucia will share official notices through the digiGov platform, media outlets, and direct communications. Registration centers will also be publicized when it's time to register.

If inconsistencies exist in first/last name, date of birth, gender, or address, visit the Electoral Office to update your records before proceeding with NAF registration. Once the official records are corrected, you should be able to complete registration.

A digital/NAF ID is a sixteen-digit unique ID used to securely verify your identity on the digiGov platform. It comprises attributes such as name, date of birth and gender combined with credentials linked to a unique identifier. It extends physical ID documents (such as driver's license and passport) and offers more privacy and control over how your information is used and shared, while reducing risks associated with duplicated physical IDs.

Your digital ID allows you to prove who you are when applying and paying for government digital services. It improves accuracy, security and data protection, reducing fraud and identity theft. For government, digital IDs connect different services seamlessly, creating a coherent and accessible experience, and help establish trust in digital processes while offering enhanced privacy and control over personal information.

You will be assigned a digital ID once you successfully register for a digiGov account (new users) or update your record (existing users). The system-generated number is linked to your identity and credentials (username and password), allowing access to services without showing physical ID documents and enabling accurate identification online and offline.

No. Your NAF ID is unique to you; you only need one ID.

Your NAF ID will be issued free of charge to the public.

There is no time limit to the life of your NAF ID.

Your NAF ID belongs to you do not share it with others. Sharing your NAF ID may allow others access to your personal data. Protect your login credentials to ensure the security of your identity.

No. Having a NAF ID is not mandatory to access government services. You may continue to access public services offline (face-to-face).

Your NAF ID can be used as identification to access services across multiple public service providers using single sign-on. Identity verification and authentication can be contactless. In future, NAF ID may be used for applying for government vacancies, opening bank accounts, voting, Universal Health Coverage, tax purposes and more.

The digiGov platform will be implemented using a phased approach. Phase 1 will enable customers to submit applications and make payments for replacement (replacement can only be applied for if you licence is damaged, lost or stolen) and renewal of driver's licence.
Phase two will facilitate the application and payment of:

Omnibus related services

Driving Instructor related services

Learner's Permit

Vehicle registration

Garage registration related services

★The public will be informed of future and upcoming services in advance of the Launch date.

To access digiGov online services, you will first be required to register for a user account. You may create an account by a self-registration process or visit your nearest Division of Transport Office for assistance.
For self-registration process you will need:
1. Existing Driver's Licence (number)
2. NIC number
3. Passport number (expats and residents)
4. A Valid Email address
5. a Valid Contact Number

Over the next two years, 154 public services will be added on to the platform across 9 ministries and 13 government agencies in 8 phases. Ministries covered under the scope of the projects two-year plan includes:
1. Ministry of Economic Development, Housing, Urban Renewal, Transport and Civil Aviation
2. Attorney Generals Chambers Ministry of Health and Wellness
3. Ministry of Education, Innovation, Gender Relations and Sustainable Development
4. Ministry of Home Affairs, Justice and National Security
5. National Insurance Corporation
6. St Lucia Electoral Department
7. Ministry of Commerce, International Trade, Investment, Enterprise Development and Consumer Affairs
8. Ministry of Finance, Economic Growth, Job Creation, External Affairs and the Public Service
9. Ministry of Finance, Economic Affairs and Social Security

Via the digiGov Portal using a Valid Master or Visa debit or credit card or Complete an application online and pay over-the-counter (at any Treasury or Division of Transport Office. In subsequent phases customers will be able to make over the counter payments at any Bank of Saint Lucia outlet)

Yes, there are a variety of avenues for paying for a government service. You can pay online using your MasterCard or Visa Credit/Debit card. You can also complete the application process online and then process to pay over the counter at the Department of Transport or at any Treasure Department.

Customers will be able to log onto digiGov platform after the completion of a self-registration process.
Requirements for Log-in includes:
Application, payment, tracking and status update of eservices, includes but limited to:

Renewal of Driver's Licence

Replacement of Driver's Licence

Birth Certificate

Death Certificate

Marriage certificate

Learners Permits

Vehicle Endorsements

International Driver's Permit

Health Permits/Certificates

Passport Services

Visa Services

Business Registration

Concessions

Trade Licences

Work Permits

Citizenship Certificate

Tax Registration

Head Quarters Licence

National ID Card

Site Approval Plans

Death Certificate

The government has undertaken a number of reviews and measures to identify gaps within the legal framework to establish a regulatory environment to support a data-driven economy which in turn, would allow its constituencies to take full advantage of digital opportunities. The Department of Public Service has been in consultation with the AG Chambers and legal experts to review current legislations that would allow the government to protect the privacy of individuals while enabling innovation.
The digiGov platform also provides an added layer of security for users through the use of National Authentication Framework (NAF) which facilitates authentication of all users on the platform. The NAF will support two factor authentication and facilitate a single sign-on to access multiple government eservices.

Industry standard security mechanisms have been put in place to ensure that data and transactions exist in a secure environment. In addition, The Division of Public Sector Modernization has employed a Plan Do Check Act cycle model, which focuses on constantly reviewing the security mechanisms to ensure reduce risks of data breaches or unauthorized access to confidential data.

Your digital ID contains critical data points similar to a physical national ID or driver's license but is stored in a secure format that protects your information and gives you control over what and how your information is shared. This allows agencies to verify identity without exposing private information.

NAF is underpinned by provisions in Saint Lucia's Electronic Transactions Act, No. 16 of 2011 (ETA), which confer legal recognition to authentication and identity mechanisms. Key provisions include:

• Validity of Electronic Transactions (s.5) - electronic records/transactions have the same legal standing as paper equivalents.
• Authentication and non-repudiation (s.21) - grants legal weight to electronic signatures and authentication methods used in NAF.
• Acceptance of Electronic Filings (s.35) - allows public bodies to accept electronic submissions.

ETA provisions aligned with the UNCITRAL Model Law prohibit discrimination against electronic documents or signatures.
The Data Protection Act, Cap. 8.18 (2011) reinforces NAF by embedding privacy safeguards (Schedule 2 and Section 32) including collection limitation, purpose specification, data quality & security safeguards, use limitation & accountability, and individual participation.

The Government has stringent data protection processes in place in compliance with the Data Protection and Privacy Act of 2011. Data sharing is only to ensure faster access to government services and will be used solely for confirming identity to access services. Data collected, stored, retrieved and shared across government systems will not be used for other purposes without your authorization. Your data will NOT be shared with third parties without your consent.

Users are responsible for safeguarding their username, password and NAF ID. The Government provides the secure system, but individuals and businesses must protect their own credentials.

To update details such as name, NIC number or date of birth, visit the Electoral Department with required supporting documents in line with established Electoral policies. Once updated at the Electoral Department, changes will automatically reflect in the digiGov platform and NAF.

Log into digiGov, click your profile at the top-right, select "Change password", enter your new password, and click Update.

Yes. You can change or update the email address associated with your digiGov account from your profile after logging in.

You can continue to use existing credentials to access your account. After logging in, change your email in your profile: click the profile icon, select "My Profile", and update contact details.

If you notice inconsistencies (e.g., incorrect name, NIC number or birth date), contact the Electoral Department - the official source of truth for NAF. Present necessary supporting documents to request corrections. Changes made at the Electoral Department will synchronize with your NAF profile.

For digiGov user support you may contact:

• 311 for general inquiries
• NAF Officers at 468-8601
• Division of Public Sector Modernization at 468-4977
• Email: [email protected]

An OTP is a password valid for only one login session or transaction on a computer system or other digital device. The OTP feature prevents some forms of identity theft by ensuring a captured username/password pair cannot be used a second time. During digiGov self-registration you will be sent an OTP to activate your account - please do not skip this step.

• Verify you are checking the correct phone (SMS) or email address used for registration.
• If your OTP has expired (it expires 5 minutes after issuance), click "Resend OTP".
• Check your email spam folder.
• If still unable to retrieve OTP, contact Help Desk (311) or SBA Office at 468-8600 for user support.

• On the digiGov home page, click Log-in.
• Click "Forgot password" below the password field.
• Enter username or email and submit. An email will be sent with a link to reset your credentials - click the link, then enter and confirm your new password.

Customers will be able to log onto digiGov platform after the completion of a self-registration process.
Requirements for Log-in includes:

Completed self-registration process

NIC number

Password

Valid Email address

Contact Number

★ More information on the log in process will be made available to the public in the upcoming weeks prior to the launch.

The digiGov is a web-based platform (website) that makes it easier and more convenient for people, businesses and other governments to digitally submit applications and make payments for 154 of Saint Lucia public services. It is a one-stop-government-shop for information and public services across eight (8) ministries and 13 government agencies; delivered anytime, anywhere. This project is sponsored by the Government of Saint Lucia, through the Department of Public Service in an effort to enhance service delivery to citizens, residents, business, visitors and investors.
The project will ensure:

24/7 access to public services online

Online application and payment of services

Reduced processing time

A Coherent and transparent approach to public service delivery

Improved interaction with government constituencies

Overall functionalities of digiGov includes::

Facilitation of online application and payment on your mobile phone, tablet and desktop

Provides secure user authentication and validation to establish the identity of a user

Track applications and send status updates on requested services via email and\or SMS

Reduce processing time of public service delivery

Offer Call Centre support: user support to address any customer issues

The Department of Public Service

Division of Public Sector Modernization.

Information can be found on the Government of Saint Lucia website (www.govt.lc) or you can call the Government of Saint Lucia Contact Centre at 311.

NAF is the Government of Saint Lucia's centralized identity management system designed to electronically identify, authorize and authenticate users identities in order to safeguard against unauthorized access to services and sensitive information on the digiGov platform. It makes provisions for users to be registered on digiGov using various supporting documents to prove their identity through a verification process. Once a user has been authenticated, they will be assigned a digital ID which can be used as proof of identification when accessing services on digiGov.

• Provide a common identity management system that is accessed and shared by all government ministries and agencies to promote a secure infrastructure to identify and authenticate users' identity, promote data protection, privacy, and security.
• Provide a trusted electronic environment where users can transact easily and securely with the government.
• Assign digital IDs to eliminate fake and duplicate IDs, simplifying interactions between the government and its entities.
• Support business opportunities for the private sector by allowing them to authenticate users on NAF (Identity as a Service).

The NAF creates a single, secure way to access government services online and in person. It prevents identity theft, eliminates duplication of records, and ensures that users can confidently conduct digital transactions.

In its initial phase, citizens and residents require a National ID to apply for a digiGov account. NAF integrates with key government databases including the Electoral Department, Civil Status Registry, Department of Transport, National Insurance Corporation (NIC), and Immigration Department. Upon registration, the system cross-checks five core data points - first name, last name, date of birth, gender, and NIC number - across these databases. If records match, the account is authenticated and activated upon submission of valid state-issued identification and a digital certificate containing the user's Digital ID is issued via email. Where discrepancies arise, users are referred to the Electoral Department (the official "source of truth") to resolve them before activation.

• Citizen Account: Grants full access to services such as passport and birth certificate applications.
• Resident Account: Grants access only to services available to non-citizens (e.g., certain permits).

• Citizens and Residents: To access government e-services through digiGov.
• Government Agencies: To securely authenticate users of their electronic services.
• Businesses & Private Sector: To verify customer and employee identities and enhance online service security.

Citizens and residents use NAF to securely log in to the digiGov platform and access a wide range of online government services. After registration and verification, users receive a secure digital identity profile enabling access to services such as driver's license applications, birth certificates, permits and more quickly, conveniently, and with assurance their personal information is protected.

Businesses can use NAF to authenticate customers, employees or partners when accessing digital services. This reduces fraud and builds customer trust.

The NAF is particularly useful for: financial institutions (banks, credit unions, insurance), legal and accounting firms, healthcare providers, e-commerce platforms and other digital service providers.

During Phase 2 (Q2 2026), businesses and entities can register by providing: Certificate of Incorporation or Business Registration Certificate, Tax Identification Number (TIN), and proof of authorized signatories/representatives.

Business accounts are expected to be activated within 10 - 15 working days, depending on verification requirements.

Businesses should contact the Registry of Companies and Intellectual Property (ROCIP) to correct their records.

Yes. NAF is designed to support integration with private sector platforms, allowing businesses to adopt it as a secure authentication mechanism for their digital services.

In the near future, NAF will be extended as a service to the private sector. Businesses especially in financial services, healthcare, legal and professional sectors will be able to securely verify the identity of clients and partners, reducing fraud and strengthening customer trust. NAF will allow businesses to: securely identify, verify and authenticate users online; apply for government services on behalf of a company; comply with regulations to prevent fraud and money laundering; use NAF as single sign-on; support offline or walk-in user authentication via digiGov; and authenticate websites for private sector use.

Government ministries, departments and agencies will use the NAF to authenticate and verify the identity of individuals and businesses accessing online services, ensuring only authorized users can interact with digital platforms. Agencies developing new e-services will integrate NAF as their trusted authentication mechanism. NAF is scalable, interoperable and future-ready, enabling unified authentication across ministries, improved personalization and interagency coordination through standardized citizen profiles, and a stronger digital trust ecosystem.

Yes. Agencies building e-services are expected to adopt NAF as the standard authentication mechanism, creating a consistent and unified approach to secure digital access across government.

NAF enables agencies to ensure compliance with national data protection laws, reduce identity fraud risks, and provide citizens and businesses with a single, secure login across multiple services.

Active digiGov account

Driver's Licence (number)

NIC number

Valid Email Address

Recent (6 months old or less) Passport size photo (electronic copy)

Image of your signature (electronic copy)

Valid Email address

Active digiGov account

Driver's Licence (number)

NIC number

Valid Email Address

Recent (3 months old or less) Passport size photo (electronic copy)

Image of your signature (electronic copy)

Valid Email address

If Driver's Licence was:
Stolen: require a police report (PDF format) Damaged: Require image of damaged driver's licence (Electronic image) Lost: A signed and stamped Letter from the Justice of the Peace, and a lawyer confirming that the licence is lost. A scanned image is required to be uploaded to the portal

Customers will be able to log onto digiGov platform after the completion of a self-registration process.
Requirements for Log-in includes:
digiGov platform will be launched in March 2020. You will be able to apply and make payments for the renewal or replacement of driver's licence on the day of the launch.

Once you are registered

Your Driver's Licence expire within the next 90 days

The Ministry of Public Service will communicate the launch date of the digiGov platform via all forms of media (TV, radio and via social medias). Information regarding accessibility of the platform will also be available on the Government of Saint Lucias portal (www.govt.lc).

• Oversight of Registration of birth, adoption and death records
• Applications for records of civil status
• Issuance of certified copies of the records of civil status, namely: Births, Baptism, Adoption, Marriage, Death and Burial Certificates
• Late Registration of Births and Deaths
• Updates to records of civil status
• Rectification or amendments to certain records of civil status
• Process requests for Legitimation and Recognition of Paternity
• Issuing Unmarried Certificates
• Issuing Life Certificates
• Conducting searches for records of civil status
• Providing vital information to facilitate Public Health Surveillance and Statistical Unit

Please refer to the relevant application link for applying for birth and death certificates

Please refer to the relevant application link for applying for birth and death certificates

Please refer to the relevant application link for applying for birth and death certificates

It usually takes 3 to 7 business days for completed records, provided that accurate information is submitted. Please check the relevant link for more details.

• You may apply online on the digiGov platform
• You may use the self service area at the Civil Status Registry of Brazil Street during opening hours or at the Civil Status Registry itself
• If you reside outside of Saint Lucia, an application can be made via digiGov or email [email protected]

Accepted documents include valid, photo identification such as:

• National Identification Card
• Passport
• Driver's License

No. The Civil Status Registry can only issue records for vital events which occurred in Saint Lucia.

TYPE OF CERTIFICATE	REGULAR	EXPEDITED
Birth Certificates	$8.00	$13.00
Baptismal Certificates	$8.00	$13.00
Adoption Certificates	$8.00	$13.00
Marriage Certificates	$8.00	$13.00
Death Certificates	$5.00	$10.00
Burial Certificates	$6.00	$12.00

No, there is no cost to register the birth or death of an individual. However, there is a fee for obtaining the relevant certificates from the Civil Status Registry.

A birth should ideally be registered immediately but can be done up to six months after the event.

Deaths should be registered ideally within 48 hours, but can be registered at any time before six months.

No, once a record is deposited with the Civil Status Registry, changes can only be made through a formal request for rectification from the record holder, following legislative provisions.

• The responsible persons for births stated under section 9 of the Civil Status Act
• The responsible persons for deaths stated under section 19 and 20 of the Civil Status Act
• Thereafter, Births and Death records are registered by District Registrars and verified by the Informants as stated in the above mentioned sections
• Marriages are registered by the Civil Status Officer who officiated the marriage ceremony
• Staff of the Civil Status Registry are not listed as the responsible persons for the purpose of registration

Yes, updates can be made if approved by the Registrar of Civil Status according to legislative provisions.

Errors and omissions can be minimised during the registration process by providing accurate details to the Status Officer or Civil Status Officer. However, once a record is registered, the Civil Status Registry must issue it as originally registered, unless otherwise a grant has been approved by the Registrar.

• No later than six (6) months after the birth of a child.
• Birth registration completed within six (6) months of the birth of a child is free of charge.
• Birth registration after six (6) months requires the written authority of the Registrar of Civil Status and the payment of fees for the late registration of birth.

• The mother of a child.
• Either parent, if the child's parents are married.
• The person caring for the child, if the child was abandoned or the mother died before registering the birth.

• An application for birth registration must state the child's forename (first and middle names) and surname (parent's last name).
• You can request a change of or addition to your child's forename (first and middle names) at the Office of the District Registrar assigned to the district where your child was born. However you can change or add to your child's forename only once and within a year of birth, and:
  1. you are the only parent of the child on the register OR
  2. the other parent is dead OR
  3. The Registrar of Civil Status approves of the change of the forename (first and middle names).

• If you and the biological father of your child are married, you should present a copy of your marriage certificate to the District Registrar, to include your husband's name on the child's record.
• If you and the biological father of your child are not married, you must visit the District Registrar assigned to the district where your child was born. You must visit the District Registrar within six months of the child's birth.
• You and the child's father will be required to fill out a legal document called an "affidavit" indicating that he is the father of your child. The affidavit should be signed before a Justice of the Peace or a Notary Royal (lawyer). Each affidavit must bear a $20.00 stamp.

• If your child was born at the Owen King European Union Hospital (OKEU) or Tapion Hospital, please visit the District Registrar for Castries.
• If your child was born at St. Jude's Hospital, please visit the District Registrar for Vieux-Fort.
• If your child was born elsewhere in St. Lucia, please contact the Civil Status Registry, Inquiry Unit at 1 (758) 715-9827, 1 (758) 720-9827, 1 (758) 468-7035 or 1(758) 468-7036 for further information.

• The baptism certificate of the child (if baptized or dedicated)
• The birth certificates of the child's parents
• Valid government-issued identification of the child's parents (such as the National ID card, passport or driver's license)
• Deed Poll or Change of Name, registered at the Registry of Deeds and Mortgages in Saint Lucia (if you legally changed your name)
• Marriage certificate (if the child's parents are married)
• Your child's health card
• The death certificate of the child's mother (if her death occurred before the registration of her child)
• Submit a completed registration form (available at the Office of the District Registrar).

• If the child was born at a health care facility, a copy of the birth notification will be required.
• If you fail to register your child's within six months, you will need to apply for a late birth registration at the Civil Status Registry.
• If you do not include your child's forename (first and middle name) or include the name of the father within six months, you will need to apply for a rectification of your child's birth record at the Civil Status Registry.

• The District Registrar will issue a handwritten extract of your child's register of birth.
• At a fee of $8.00 per certificate, you can request a certified copy of the child's birth certificate from the Civil Status Registry.