Frequently Asked Questions
What is this Digital Integrated eServices Platform about?
The digiGov is a web-based platform (website) that makes it easier and more convenient for people, businesses and other governments to digitally submit applications and make payments for 154 of Saint Lucia public services. It is a one-stop-government-shop for information and public services across eight (8) ministries and 13 government agencies; delivered anytime, anywhere. This project is sponsored by the Government of Saint Lucia, through the Department of Public Service in an effort to enhance service delivery to citizens, residents, business, visitors and investors.
The project will ensure:
  • 24/7 access to public services online
  • Online application and payment of services
  • Reduced processing time
  • A Coherent and transparent approach to public service delivery
  • Improved interaction with government constituencies

    • Overall functionalities of digiGov includes::
  • Facilitation of online application and payment on your mobile phone, tablet and desktop
  • Provides secure user authentication and validation to establish the identity of a user
  • Track applications and send status updates on requested services via email and\or SMS
  • Reduce processing time of public service delivery
  • Offer Call Centre support: user support to address any customer issues
    • The digiGov platform will be implemented using a phased approach. Phase 1 will enable customers to submit applications and make payments for replacement (replacement can only be applied for if you licence is damaged, lost or stolen) and renewal of driver’s licence.
    Phase two will facilitate the application and payment of:
  • Omnibus related services
  • Driving Instructor related services
  • Learner’s Permit
  • Vehicle registration
  • Garage registration related services
    • ★The public will be informed of future and upcoming services in advance of the Launch date.
  • Active digiGov account
  • Driver’s Licence (number)
  • NIC number
  • Valid Email Address
  • Recent (6 months old or less) Passport size photo (electronic copy)
  • Image of your signature (electronic copy)
  • Valid Email address
  • Active digiGov account
  • Driver’s Licence (number)
  • NIC number
  • Valid Email Address
  • Recent (3 months old or less) Passport size photo (electronic copy)
  • Image of your signature (electronic copy)
  • Valid Email address
    • If Driver’s Licence was:
    Stolen: require a police report (PDF format) Damaged: Require image of damaged driver’s licence (Electronic image) Lost: A signed and stamped Letter from the Justice of the Peace, and a lawyer confirming that the licence is lost. A scanned image is required to be uploaded to the portal
    Via the digiGov Portal using a Valid Master or Visa debit or credit card or Complete an application online and pay over-the-counter (at any Treasury or Division of Transport Office. In subsequent phases customers will be able to make over the counter payments at any Bank of Saint Lucia outlet)
    Yes, there are a variety of avenues for paying for a government service. You can pay online using your MasterCard or Visa Credit/Debit card. You can also complete the application process online and then process to pay over the counter at the Department of Transport or at any Treasure Department.
    To access digiGov online services, you will first be required to register for a user account. You may create an account by a self-registration process or visit your nearest Division of Transport Office for assistance.
    For self-registration process you will need:
    1. Existing Driver’s Licence (number)
    2. NIC number
    3. Passport number (expats and residents)
    4. A Valid Email address
    5. a Valid Contact Number
    Over the next two years, 154 public services will be added on to the platform across 9 ministries and 13 government agencies in 8 phases. Ministries covered under the scope of the projects two-year plan includes:
    1. Ministry of Economic Development, Housing, Urban Renewal, Transport and Civil Aviation
    2. Attorney Generals Chambers Ministry of Health and Wellness
    3. Ministry of Education, Innovation, Gender Relations and Sustainable Development
    4. Ministry of Home Affairs, Justice and National Security
    5. National Insurance Corporation
    6. St Lucia Electoral Department
    7. Ministry of Commerce, International Trade, Investment, Enterprise Development and Consumer Affairs
    8. Ministry of Finance, Economic Growth, Job Creation, External Affairs and the Public Service
    9. Ministry of Finance, Economic Affairs and Social Security
    Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
  • Completed self-registration process
  • NIC number
  • Password
  • Valid Email address
  • Contact Number


    • ★ More information on the log in process will be made available to the public in the upcoming weeks prior to the launch.
    Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
    Application, payment, tracking and status update of eservices, includes but limited to:
  • Renewal of Driver’s Licence
  • Replacement of Driver’s Licence
  • Birth Certificate
  • Death Certificate
  • Marriage certificate
  • Learners Permits
  • Vehicle Endorsements
  • International Driver’s Permit
  • Health Permits/Certificates
  • Passport Services
  • Visa Services
  • Business Registration
  • Concessions
  • Trade Licences
  • Work Permits
  • Citizenship Certificate
  • Tax Registration
  • Head Quarters Licence
  • National ID Card
  • Site Approval Plans
  • Death Certificate
    • Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
    digiGov platform will be launched in March 2020. You will be able to apply and make payments for the renewal or replacement of driver’s licence on the day of the launch.
  • Once you are registered
  • Your Driver’s Licence expire within the next 90 days
    • The Ministry of Public Service will communicate the launch date of the digiGov platform via all forms of media (TV, radio and via social medias). Information regarding accessibility of the platform will also be available on the Government of Saint Lucias portal (www.govt.lc).
    Information can be found on the Government of Saint Lucia website (www.govt.lc) or you can call the Government of Saint Lucia Contact Centre at 311.
    The government has undertaken a number of reviews and measures to identify gaps within the legal framework to establish a regulatory environment to support a data-driven economy which in turn, would allow its constituencies to take full advantage of digital opportunities. The Department of Public Service has been in consultation with the AG Chambers and legal experts to review current legislations that would allow the government to protect the privacy of individuals while enabling innovation.
    The digiGov platform also provides an added layer of security for users through the use of National Authentication Framework (NAF) which facilitates authentication of all users on the platform. The NAF will support two factor authentication and facilitate a single sign-on to access multiple government eservices.
    Industry standard security mechanisms have been put in place to ensure that data and transactions exist in a secure environment. In addition, The Division of Public Sector Modernization has employed a Plan Do Check Act cycle model, which focuses on constantly reviewing the security mechanisms to ensure reduce risks of data breaches or unauthorized access to confidential data.
    The Department of Public Service
  • Division of Public Sector Modernization.