Frequently Asked Questions
What is this Digital Integrated eServices Platform about?
The digiGov is a web-based platform (website) that makes it easier and more convenient for people, businesses and other governments to digitally submit applications and make payments for 154 of Saint Lucia public services. It is a one-stop-government-shop for information and public services across eight (8) ministries and 13 government agencies; delivered anytime, anywhere. This project is sponsored by the Government of Saint Lucia, through the Department of Public Service in an effort to enhance service delivery to citizens, residents, business, visitors and investors.
The project will ensure:
  • 24/7 access to public services online
  • Online application and payment of services
  • Reduced processing time
  • A Coherent and transparent approach to public service delivery
  • Improved interaction with government constituencies

    • Overall functionalities of digiGov includes::
  • Facilitation of online application and payment on your mobile phone, tablet and desktop
  • Provides secure user authentication and validation to establish the identity of a user
  • Track applications and send status updates on requested services via email and\or SMS
  • Reduce processing time of public service delivery
  • Offer Call Centre support: user support to address any customer issues
    • The digiGov platform will be implemented using a phased approach. Phase 1 will enable customers to submit applications and make payments for replacement (replacement can only be applied for if you licence is damaged, lost or stolen) and renewal of driver’s licence.
    Phase two will facilitate the application and payment of:
  • Omnibus related services
  • Driving Instructor related services
  • Learner’s Permit
  • Vehicle registration
  • Garage registration related services
    • ★The public will be informed of future and upcoming services in advance of the Launch date.
  • Active digiGov account
  • Driver’s Licence (number)
  • NIC number
  • Valid Email Address
  • Recent (6 months old or less) Passport size photo (electronic copy)
  • Image of your signature (electronic copy)
  • Valid Email address
  • Active digiGov account
  • Driver’s Licence (number)
  • NIC number
  • Valid Email Address
  • Recent (3 months old or less) Passport size photo (electronic copy)
  • Image of your signature (electronic copy)
  • Valid Email address
    • If Driver’s Licence was:
    Stolen: require a police report (PDF format) Damaged: Require image of damaged driver’s licence (Electronic image) Lost: A signed and stamped Letter from the Justice of the Peace, and a lawyer confirming that the licence is lost. A scanned image is required to be uploaded to the portal
    Via the digiGov Portal using a Valid Master or Visa debit or credit card or Complete an application online and pay over-the-counter (at any Treasury or Division of Transport Office. In subsequent phases customers will be able to make over the counter payments at any Bank of Saint Lucia outlet)
    Yes, there are a variety of avenues for paying for a government service. You can pay online using your MasterCard or Visa Credit/Debit card. You can also complete the application process online and then process to pay over the counter at the Department of Transport or at any Treasure Department.
    To access digiGov online services, you will first be required to register for a user account. You may create an account by a self-registration process or visit your nearest Division of Transport Office for assistance.
    For self-registration process you will need:
    1. Existing Driver’s Licence (number)
    2. NIC number
    3. Passport number (expats and residents)
    4. A Valid Email address
    5. a Valid Contact Number
    Over the next two years, 154 public services will be added on to the platform across 9 ministries and 13 government agencies in 8 phases. Ministries covered under the scope of the projects two-year plan includes:
    1. Ministry of Economic Development, Housing, Urban Renewal, Transport and Civil Aviation
    2. Attorney Generals Chambers Ministry of Health and Wellness
    3. Ministry of Education, Innovation, Gender Relations and Sustainable Development
    4. Ministry of Home Affairs, Justice and National Security
    5. National Insurance Corporation
    6. St Lucia Electoral Department
    7. Ministry of Commerce, International Trade, Investment, Enterprise Development and Consumer Affairs
    8. Ministry of Finance, Economic Growth, Job Creation, External Affairs and the Public Service
    9. Ministry of Finance, Economic Affairs and Social Security
    Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
  • Completed self-registration process
  • NIC number
  • Password
  • Valid Email address
  • Contact Number


    • ★ More information on the log in process will be made available to the public in the upcoming weeks prior to the launch.
    Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
    Application, payment, tracking and status update of eservices, includes but limited to:
  • Renewal of Driver’s Licence
  • Replacement of Driver’s Licence
  • Birth Certificate
  • Death Certificate
  • Marriage certificate
  • Learners Permits
  • Vehicle Endorsements
  • International Driver’s Permit
  • Health Permits/Certificates
  • Passport Services
  • Visa Services
  • Business Registration
  • Concessions
  • Trade Licences
  • Work Permits
  • Citizenship Certificate
  • Tax Registration
  • Head Quarters Licence
  • National ID Card
  • Site Approval Plans
  • Death Certificate
    • Customers will be able to log onto digiGov platform after the completion of a self-registration process.
    Requirements for Log-in includes:
    digiGov platform will be launched in March 2020. You will be able to apply and make payments for the renewal or replacement of driver’s licence on the day of the launch.
  • Once you are registered
  • Your Driver’s Licence expire within the next 90 days
    • The Ministry of Public Service will communicate the launch date of the digiGov platform via all forms of media (TV, radio and via social medias). Information regarding accessibility of the platform will also be available on the Government of Saint Lucias portal (www.govt.lc).
    Information can be found on the Government of Saint Lucia website (www.govt.lc) or you can call the Government of Saint Lucia Contact Centre at 311.
    The government has undertaken a number of reviews and measures to identify gaps within the legal framework to establish a regulatory environment to support a data-driven economy which in turn, would allow its constituencies to take full advantage of digital opportunities. The Department of Public Service has been in consultation with the AG Chambers and legal experts to review current legislations that would allow the government to protect the privacy of individuals while enabling innovation.
    The digiGov platform also provides an added layer of security for users through the use of National Authentication Framework (NAF) which facilitates authentication of all users on the platform. The NAF will support two factor authentication and facilitate a single sign-on to access multiple government eservices.
    Industry standard security mechanisms have been put in place to ensure that data and transactions exist in a secure environment. In addition, The Division of Public Sector Modernization has employed a Plan Do Check Act cycle model, which focuses on constantly reviewing the security mechanisms to ensure reduce risks of data breaches or unauthorized access to confidential data.
    The Department of Public Service
  • Division of Public Sector Modernization.
    • NAF is the Government of Saint Lucia's centralized identity management system designed to electronically identify, authorize and authenticate users identities in order to safeguard against unauthorized access to services and sensitive information on the digiGov platform. It makes provisions for users to be registered on digiGov using various supporting documents to prove their identity through a verification process. Once a user has been authenticated, they will be assigned a digital ID which can be used as proof of identification when accessing services on digiGov.
    • Provide a common identity management system that is accessed and shared by all government ministries and agencies to promote a secure infrastructure to identify and authenticate users' identity, promote data protection, privacy, and security.
    • Provide a trusted electronic environment where users can transact easily and securely with the government.
    • Assign digital IDs to eliminate fake and duplicate IDs, simplifying interactions between the government and its entities.
    • Support business opportunities for the private sector by allowing them to authenticate users on NAF (Identity as a Service).
    The NAF creates a single, secure way to access government services online and in person. It prevents identity theft, eliminates duplication of records, and ensures that users can confidently conduct digital transactions.
    • Citizens and Residents: To access government e-services through digiGov.
    • Government Agencies: To securely authenticate users of their electronic services.
    • Businesses & Private Sector: To verify customer and employee identities and enhance online service security.
    Once your documents are verified, your NAF profile is usually activated within 1-3 working days.
    To register for your NAF ID visit digigov.govt.lc
    • New Users: Click the Sign Up button, enter personal details, and upload supporting documents to prove identity.
    • Existing Users: Click Log In to update information. During self-registration, you will receive a One Time Password (OTP) via email or SMS - use it to activate your account. Do not skip this step.
    • Upon approval, a certificate will be emailed to you with your digital ID.
    You will receive a secure digital token with credentials to activate your digiGov account. You can then log in to access services based on your legal status (citizen or resident).
    • Citizen Account: Grants full access to services such as passport and birth certificate applications.
    • Resident Account: Grants access only to services available to non-citizens (e.g., certain permits).
    A. New Users:
    • Digital copy of valid National ID
    • Digital copy of passport size photo
    • A valid email address and mobile number
    • Copy of passport bio page (optional)
    • Copy of driver's license (optional)
    • Tax Identification Number (optional)


    B. Existing Users:
    • Copy of National ID
    • Copy of passport bio page (optional)
    • Tax Identification Number (optional)
    • Copy of driver's license (optional)
    In its initial phase, citizens and residents require a National ID to apply for a digiGov account. NAF integrates with key government databases including the Electoral Department, Civil Status Registry, Department of Transport, National Insurance Corporation (NIC), and Immigration Department. Upon registration, the system cross-checks five core data points - first name, last name, date of birth, gender, and NIC number - across these databases. If records match, the account is authenticated and activated upon submission of valid state-issued identification and a digital certificate containing the user's Digital ID is issued via email. Where discrepancies arise, users are referred to the Electoral Department (the official "source of truth") to resolve them before activation.
    An OTP is a password valid for only one login session or transaction on a computer system or other digital device. The OTP feature prevents some forms of identity theft by ensuring a captured username/password pair cannot be used a second time. During digiGov self-registration you will be sent an OTP to activate your account - please do not skip this step.
    • Verify you are checking the correct phone (SMS) or email address used for registration.
    • If your OTP has expired (it expires 5 minutes after issuance), click "Resend OTP".
    • Check your email spam folder.
    • If still unable to retrieve OTP, contact Help Desk (311) or SBA Office at 468-8600 for user support.
    • On the digiGov home page, click Log-in.
    • Click "Forgot password" below the password field.
    • Enter username or email and submit. An email will be sent with a link to reset your credentials - click the link, then enter and confirm your new password.
    Government ministries, departments and agencies will use the NAF to authenticate and verify the identity of individuals and businesses accessing online services, ensuring only authorized users can interact with digital platforms. Agencies developing new e-services will integrate NAF as their trusted authentication mechanism. NAF is scalable, interoperable and future-ready, enabling unified authentication across ministries, improved personalization and interagency coordination through standardized citizen profiles, and a stronger digital trust ecosystem.
    In the near future, NAF will be extended as a service to the private sector. Businesses especially in financial services, healthcare, legal and professional sectors will be able to securely verify the identity of clients and partners, reducing fraud and strengthening customer trust. NAF will allow businesses to: securely identify, verify and authenticate users online; apply for government services on behalf of a company; comply with regulations to prevent fraud and money laundering; use NAF as single sign-on; support offline or walk-in user authentication via digiGov; and authenticate websites for private sector use.
    Citizens and residents use NAF to securely log in to the digiGov platform and access a wide range of online government services. After registration and verification, users receive a secure digital identity profile enabling access to services such as driver's license applications, birth certificates, permits and more quickly, conveniently, and with assurance their personal information is protected.
    A digital/NAF ID is a sixteen-digit unique ID used to securely verify your identity on the digiGov platform. It comprises attributes such as name, date of birth and gender combined with credentials linked to a unique identifier. It extends physical ID documents (such as driver's license and passport) and offers more privacy and control over how your information is used and shared, while reducing risks associated with duplicated physical IDs.
    Your digital ID allows you to prove who you are when applying and paying for government digital services. It improves accuracy, security and data protection, reducing fraud and identity theft. For government, digital IDs connect different services seamlessly, creating a coherent and accessible experience, and help establish trust in digital processes while offering enhanced privacy and control over personal information.
    You will be assigned a digital ID once you successfully register for a digiGov account (new users) or update your record (existing users). The system-generated number is linked to your identity and credentials (username and password), allowing access to services without showing physical ID documents and enabling accurate identification online and offline.
    No. Your NAF ID is unique to you; you only need one ID.
    Your NAF ID can be used as identification to access services across multiple public service providers using single sign-on. Identity verification and authentication can be contactless. In future, NAF ID may be used for applying for government vacancies, opening bank accounts, voting, Universal Health Coverage, tax purposes and more.
    No. Having a NAF ID is not mandatory to access government services. You may continue to access public services offline (face-to-face).
    Your NAF ID will be issued free of charge to the public.
    Your NAF ID belongs to you do not share it with others. Sharing your NAF ID may allow others access to your personal data. Protect your login credentials to ensure the security of your identity.
    There is no time limit to the life of your NAF ID.
    Your digital ID contains critical data points similar to a physical national ID or driver's license but is stored in a secure format that protects your information and gives you control over what and how your information is shared. This allows agencies to verify identity without exposing private information.
    NAF is underpinned by provisions in Saint Lucia's Electronic Transactions Act, No. 16 of 2011 (ETA), which confer legal recognition to authentication and identity mechanisms. Key provisions include:
    • Validity of Electronic Transactions (s.5) - electronic records/transactions have the same legal standing as paper equivalents.
    • Authentication and non-repudiation (s.21) - grants legal weight to electronic signatures and authentication methods used in NAF.
    • Acceptance of Electronic Filings (s.35) - allows public bodies to accept electronic submissions.

    ETA provisions aligned with the UNCITRAL Model Law prohibit discrimination against electronic documents or signatures.
    The Data Protection Act, Cap. 8.18 (2011) reinforces NAF by embedding privacy safeguards (Schedule 2 and Section 32) including collection limitation, purpose specification, data quality & security safeguards, use limitation & accountability, and individual participation.
    The Government has stringent data protection processes in place in compliance with the Data Protection and Privacy Act of 2011. Data sharing is only to ensure faster access to government services and will be used solely for confirming identity to access services. Data collected, stored, retrieved and shared across government systems will not be used for other purposes without your authorization. Your data will NOT be shared with third parties without your consent.
    For digiGov user support you may contact:
    • 311 for general inquiries
    • NAF Officers at 468-8601
    • Division of Public Sector Modernization at 468-4977
    • Email: [email protected]
    To update details such as name, NIC number or date of birth, visit the Electoral Department with required supporting documents in line with established Electoral policies. Once updated at the Electoral Department, changes will automatically reflect in the digiGov platform and NAF.
    If you notice inconsistencies (e.g., incorrect name, NIC number or birth date), contact the Electoral Department - the official source of truth for NAF. Present necessary supporting documents to request corrections. Changes made at the Electoral Department will synchronize with your NAF profile.
    Yes. You can change or update the email address associated with your digiGov account from your profile after logging in.
    Log into digiGov, click your profile at the top-right, select "Change password", enter your new password, and click Update.
    You can continue to use existing credentials to access your account. After logging in, change your email in your profile: click the profile icon, select "My Profile", and update contact details.
    If inconsistencies exist in first/last name, date of birth, gender, or address, visit the Electoral Office to update your records before proceeding with NAF registration. Once the official records are corrected, you should be able to complete registration.
    Businesses can use NAF to authenticate customers, employees or partners when accessing digital services. This reduces fraud and builds customer trust.
    The NAF is particularly useful for: financial institutions (banks, credit unions, insurance), legal and accounting firms, healthcare providers, e-commerce platforms and other digital service providers.
    During Phase 2 (Q2 2026), businesses and entities can register by providing: Certificate of Incorporation or Business Registration Certificate, Tax Identification Number (TIN), and proof of authorized signatories/representatives.
    Business accounts are expected to be activated within 10 - 15 working days, depending on verification requirements.
    Businesses should contact the Registry of Companies and Intellectual Property (ROCIP) to correct their records.
    Yes. NAF is designed to support integration with private sector platforms, allowing businesses to adopt it as a secure authentication mechanism for their digital services.
    Agencies will use NAF to authenticate and verify users of their digital services, ensuring only authorized individuals or entities gain access, enhancing security and efficiency in service delivery.
    Yes. Agencies building e-services are expected to adopt NAF as the standard authentication mechanism, creating a consistent and unified approach to secure digital access across government.
    NAF enables agencies to ensure compliance with national data protection laws, reduce identity fraud risks, and provide citizens and businesses with a single, secure login across multiple services.
    Users are responsible for safeguarding their username, password and NAF ID. The Government provides the secure system, but individuals and businesses must protect their own credentials.
    No. Your NAF ID is unique and tied to your legal identity. Sharing it compromises your security and may result in loss of access or penalties under relevant laws.
    • Phase 1 - Citizen Authentication: November 6, 2025.
    • Phase 2 - Business & Institutional Registration: Q2 2026.

    The Government of Saint Lucia will share official notices through the digiGov platform, media outlets, and direct communications. Registration centers will also be publicized when it's time to register.