Government ofSaint Lucia
This Privacy Policy governs the manner in which Government of Saint Lucia (GOSL) collects, uses, maintains and discloses information collected from users (each, a "User") of the https://digigov.govt.lc website ("Site"). This privacy policy applies to the Site and all products and services offered by GOSL on the https://digigov.govt.lc
Personal identification information
The GOSL may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
The GOSL may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Personal Data Security
The Operator of the DigiGov takes the security of all personal data very seriously. Necessary precautions and safeguards have been implemented to maintain the security, confidentiality, and integrity of the information we collect at this site. Such measures include access controls designed to limit access to the information to the extent necessary to accomplish our mission. We also employ various security technologies to protect the information stored on our systems and to ensure that all transmission of of personal data are secured with appropriate security technologies.This site may contain links to Government Institutions, Ministries and Agencies sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those websites to safeguard your personal data, all electronic storage and transmission of personal data are secured with appropriate security technologies.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
The GOSL of Saint Lucia may collect and use Users personal information for the following purposes
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We may use feedback you provide to improve our products and services.
To send periodic emails We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
The GOSL adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Transmission and Processing of Payment
If you use DigiGov Platform for paying of GOSL services, it will retain log files in relation to the GOSL Service, who applied, when, how much you paid and how you paid. The DigiGov will not retain credit card numbers, personal identification number (PINs) or passwords used by payment processor and other personal data used for identification and verification with a payment processor on the platform, any Relevant Database, and related servers or storage devices, without the express written permission of the End-User.
Information about payments
Sharing your personal information
The GOSL do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Third party Service Providers
The use of other companies are necessary to perform and deliver our services to you. Therefore some personal information is made accessible to those third parties to allow successful delivery of these services. They are not allowed to use any of the information provided for any other purpose. Examples may include, credit card information which is necessary in facilitating a credit card payment through our credit card processing service provider.
Changes to this privacy policy
The GOSL of Saint Lucia has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Department of Public Service Graeham Louisy Building Waterfront Castries, Saint Lucia Telephone: GOSL Contact Centre: 311 or Division of Public Sector Modernization: 1-(758)-468-4977 Or email us at: [email protected]